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Spare parts
Diagnostic Visit

Production time is crucial, so Makro helps you improve the availability and productivity of your labelling machine with dedicated experts who are always ready to provide reliable, real-time assistance. Maximize your production uptime by quickly solving any problem with our dedicated support, based on the history of your machine and our technical knowledge. 

Fast production troubleshooting
Regardless of the complexity of the problem, you can rest assured that your machine will soon be up and running again thanks to the assistance of our Customer Care Area Manager team of highly competent professionals dedicated to providing excellent, personalised service, ensuring that customers receive prompt, professional and courteous assistance at all stages of the process.
The team will perform root cause analysis and help you take corrective action, by phone, email and also through advanced remote support solutions such as:

- Remote access to the machine via HMI, PLC and other devices.

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SPARE PARTS (Makro Spare Parts)

Makro Spare Parts Service is the ideal partner to ensure maximum efficiency and continuity of your labelling machines. With a wide range of high quality parts, we are ready to meet your needs on time, wherever you are in the world.
Our mission is to provide highly durable parts, specially designed for Makro labelling machines, to ensure optimal performance and durability. We understand how crucial it is for you to keep your production running smoothly, and we are committed to ensuring a constant flow of spare materials.
To better manage the many requests, our staff uses state-of-the-art automatic systems and a very efficient internal organization, which allows us to organize and manage supplies precisely. In this way, you can count on a timely and reliable delivery of the parts you need.

Rely on Makro Spare Parts Service and discover the difference that professional and accurate parts management can make for your business. We are ready to be your trusted partner to keep your Makro labelling machines running smoothly, allowing you to focus on your core business and growing your business, because your success is our success.

Makro Genuine Parts
To ensure the best original quality, our parts are designed, tested and certified by the same Makro engineers who designed your machine. And no matter how old your labelling machine is, we can provide you with a complete spare parts solution, including up-to-date versions of older or obsolete parts.
So wherever you are, we can increase the value of your labelling machine with increased uptime, reliability, product quality and safety – all at the lowest cost.

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Reduce costs and breakdowns with an optimized maintenance plan based on a map of your needs for spare parts, corrective actions and equipment upgrades. Keep your equipment up and running by optimizing your overhaul with a Makro Labelling diagnostic visit.
An in-depth analysis to accurately prepare for your overhaul.
During this visit, your machine is analysed at all levels by our certified specialists. From overall machine health to worn-out assemblies, you'll receive a complete snapshot of machine operating conditions that will allow you to:

- Avoid the risk of immediate downtime.

- Define the next best move and prepare for the next overhaul based on accurate equipment status information.

- Optimize costs and focus your investment on what really matters to the long-term performance of your equipment.

- Gain a deeper mechanical understanding of your machine thanks to the extensive know-how of our specialists.

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Makro Training Services are designed to strengthen your team's capabilities and ensure the safety, product quality and efficiency of your labelling machine.
From identifying skills to building specific training courses and comprehensive skill plans for your technicians, you can count on our solutions to ensure that your machines operate as efficiently as possible.
Operating procedures and description of the machine.
Ensure machine efficiency by reducing the number of production downtime through comprehensive knowledge of the sub-assembly.

Course objectives
- To get to know the safety aspects
- To manage machine production
- To identify sub-assemblies and their settings
- To perform format changeover on customised parts
- To navigate through the command and control panel (advanced operator level)
- To react correctly to a machine fault (HMI messages at operator level)
- To complete daily and weekly scheduled maintenance activities (cleaning, inspection and lubrication).

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